At The Gorgeous Beauty, each gemstone not only sparkles with light but also tells a unique story – your story. We believe that true jewelry should touch the heart, evoking the deepest emotions. With over a decade in the jewelry and fashion industry, we create diverse designs, from classic to modern, suitable for every style. Our philosophy is to encourage you to "buy jewelry for yourself," so you can confidently express your personality and cherish your unique beauty.

True beauty lies not only in radiant appearance but also in kindness and responsibility. Therefore, The Gorgeous Beauty always leads in sourcing diamonds and precious metals sustainably and ethically, while supporting the communities where we operate. We are committed to ensuring that each piece of jewelry you own is not only beautiful to wear but also carries good values. We cherish the natural beauty of gemstones, including the unique "fingerprints" that nature bestows. Instead of hiding them, we celebrate the sparkling "stars" within each stone with refined and timeless designs. The Gorgeous Beauty aims for a sustainable future by using infinitely recyclable precious materials.

The Gorgeous Beauty Foundation (GBF) was established to empower women and youth in education, homelessness, ethics, and tradition, while celebrating kindness and positivity in the global community. Rooted in The Gorgeous Beauty's spirit of giving, GBF is dedicated to making a meaningful difference in the lives of women and youth worldwide. We believe in fostering a world where opportunities for growth and human dignity are paramount. Our efforts focus on critical areas such as education, addressing homelessness, preserving ethical values and traditions, and celebrating kindness. We work tirelessly through our signature programs and by partnering with and funding organizations that share our commitment to creating positive and lasting change. When you choose a piece of jewelry from The Gorgeous Beauty, you are not only selecting an item that reflects your personal story but also becoming an integral part of GBF's larger narrative – a story of compassion, empowerment, and the enduring beauty of humanity.

For Customers with an Account:

1. Log In: Access your The Gorgeous Beauty account.
2. View "My Orders": Select "My Orders" to see your order status.
3. Tracking Information: Once your order is packed and ready to ship, you'll receive a tracking code via email.

For Customers Without an Account:

1. Create an Account: You can create an account using the same email address you used for your order.
2. View "My Orders": Your order will then appear in the "My Orders" section.
3. Tracking Information: You'll receive a tracking code via email as soon as your order is packed.

Important Tracking Information:

• The tracking code is sent automatically when your order is packed.
• It may take a few hours for the carrier to scan the package and for tracking information to appear.
• Orders packed over the weekend will have tracking information updated on the next business day.

Understanding Your Order Status:

Processing:

• Your order has been received and is being prepared for shipping.
• If all items are in stock, processing typically takes 1 business day.

Shipped:

Your order has been packed and is on its way to you.

Please allow some time for the tracking code to update with movement information.

Partial:

• Some items in your order are backordered or made-to-order.
• Available items have been shipped first (applies to US/Canada only).

 As our team works hard to get your order shipped as quickly as possible, we cannot guarantee that we will be able to cancel or update your order upon request. Please contact our Customer Care team and we will do our best to assist you. For monogrammed and engraved products, once the order is placed, we cannot cancel or update the order.

We offer a free return policy within 7 days after receipt. This policy applies to customers in the US, Canada, UK, Australia.

Yes. Loose diamonds have a special return policy of 3 days from the delivery date.

To be eligible for a return, the product must meet the following conditions:

• The product must be in its original condition when you received it, unused or unworn, without any signs of wear or damage.  
• The product must have its original tags intact (if applicable).
• The product must be returned in its original, undamaged packaging, including the product box and original shipping box (or a smaller box, do not use oversized boxes).
• You must provide a receipt or proof of purchase.
• Items purchased as a set must be returned as a complete set; we do not accept returns of individual items within a set.
• For Lab Grown Diamonds, an SCS certification is mandatory. Without this certification, the product will be returned to you.
• For loose diamonds, all original certificates (if any) and a copy of the original invoice are required for a full refund. Missing any original certificate will incur a $200.00 fee per missing certificate, with no exceptions.

Please note that the following items will not be accepted for return or refund:

• Engraved or monogrammed products.
• Earrings used to pierce during a piercing appointment.
• Gift cards.
• "Final sale" items.
• Special orders, such as custom details or jewelry designs not specifically displayed on our website.

To initiate a return, you must contact us to request a return in advance. Items sent back without a prior return request will not be accepted. If your return request is approved, we will send you a return shipping label along with detailed instructions on how and where to send the item back. 

The original shipping fee will not be refunded. You will be responsible for prepaying all return shipping costs. We do not accept C.O.D. (cash on delivery) shipments. Please note that for returned orders subject to a return fee, this fee will be deducted from your refund amount.

After we receive the returned product and conduct an inspection, we will notify you whether your refund request is approved. If approved, the refund will be automatically credited to your original payment method. Typically, this process takes approximately 3-5 business days after we receive the returned item.

Currently, The Gorgeous Beauty does not support online exchanges. However, we are pleased to offer a 7-day exchange policy at all of our retail stores for both online and in-store purchases.

To be eligible for an exchange, all items must meet the same return conditions as stated in our Return Policy. When exchanging items at the store, please bring your order confirmation email, order slip, or gift receipt.

Due to logistics and customs issues, The Gorgeous Beauty cannot return non-The Gorgeous Beauty products that you have mistakenly sent to us.

For returned gift orders, we will provide store credit. To return a gift, you must provide the order number and the product must be returned in the same country where it was originally purchased.

Yes. The Gorgeous Beauty reserves the right to refuse any returns that do not comply with the stated terms and conditions. We also reserve the right to suspend or terminate your account and refuse any future return requests or use of our website if we detect any abuse of the return policy.